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AGB | Terms & Conditions

1) Validity

The General Terms and Conditions of AIYE shall apply to all contracts concluded between a Consumer or a Trader and the Seller, relating to all goods and/or services presented in the Seller's online shop. 

A Consumer pursuant to these T&C is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

A Trader pursuant to these T&C is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.


2) Prices & Payment Conditions

All prices are in the currency chosen by the Consumer and include VAT. Delivery costs, where appropriate, will be indicated separately in the respective product description.

Payment can be made using one of the methods mentioned in the Seller’s online shop and is made in advance.


3) Shipment and Delivery Conditions

If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Consumer. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive.

If the assigned transport company would return the goods to the Seller, because delivery to the Consumer was not possible, the Consumer bears the costs for the unsuccessful dispatch. 

The shipping costs are calculated according to the package weight and shown accordingly in the ordering process.


4) Warranty

The Seller is responsible for shipping the products in good quality. The guarantee period lasts one year. Excluded from the warranty are defects and faults for which the Seller is not responsible, such as natural wear and tear, force majeure, improper handling, intervention by the customer or third parties,  unsuitable equipment or extreme environmental influences.

The Seller should be immediately notified of any obvious transport damages.

5) Redemption of Campaign Vouchers

Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Consumer can only be redeemed in the Seller’s online shop and only within the indicated time period.

Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher.

Campaign vouchers can only be redeemed by Consumers.

Only one campaign voucher can be redeemed per order.

The goods value should meet at least the amount of the campaign voucher. The Seller will not refund remaining assets.

If the value of the campaign voucher is not enough for the order, the Consumer may choose one of the remaining payment methods offered by the Seller to pay the difference.

The campaign voucher credit will not be redeemed in cash and is not subject to any interest.

The campaign voucher will not be redeemed, if the Consumer, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher.

Campaign vouchers are only intended for the use of the person designated on the voucher. Transferring the campaign voucher to a third party is not permitted. The Seller is entitled but not obliged to check the entitlement of the respective voucher owner.


6) Right of return Products

If the item the Consumer bought shows quality defects the Consumer has the right to return it to us at your own expense within 7 days in unused, perfect condition, with tags, seals and in the original packaging.


7) Place of Jurisdiction

Place of jurisdiction is Ermatingen - Thurgau. Swiss law applies exclusively.


Ermatingen, August, 9th 2023.



Thurgau - Switzerland


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